Return & Shipping Policy

📦 Shipping Policy

At Technology Luxe, we strive to deliver your orders swiftly and securely across Pakistan.

📍 Local Delivery – Karachi

       Orders are dispatched within 1–2 business days after they are handed over to our logistics partner.

📦 Nationwide Delivery – Rest of Pakistan

        Orders outside Karachi are typically delivered within 4–5 business days after dispatch.

🚨 Delays Due to Unforeseen Events

Please note that deliveries may be delayed due to factors beyond our control such as rains, strikes, public holidays, or logistics disruptions. We appreciate your patience during such instances.

💸 Shipping Charges

Shipping charges vary based on location and parcel weight. Applicable charges are visible at checkout.

📲 Order Tracking

Once your order is shipped, you will receive a tracking number via SMS or email to monitor the status of your parcel.

📦 Delivery Attempts

Courier services will make up to 2–3 delivery attempts. If the parcel is not received, it may be returned to us. Re-delivery will incur additional shipping charges.

💵 Cash on Delivery (COD) Policy

For COD orders, please ensure availability at the delivery address. Repeated refusal to accept COD parcels may lead to suspension of COD privileges.

🔁 Return & Exchange Policy

At Technology Luxe, customer satisfaction is our priority. However, to ensure fairness and efficiency, we follow the return guidelines below:

⚠️ Report Damages Within 24 Hours

If you receive a damaged, defective, or malfunctioning product, you must:

  1. Contact us within 24 hours of delivery.
  2. Send video evidence clearly showing the issue.
  3. Reach us via:

❗No claims will be accepted after 24 hours of delivery.

📃 Read Descriptions Before Ordering

We request all customers to read product descriptions carefully. Unjustified or baseless return claims will not be entertained.

🔄 Exchange Policy

Where applicable and depending on stock availability, we may offer a replacement product instead of a return.

🚫 Non-Returnable Items

Products such as earphones, personal hygiene items, or clearance sale products may be marked as Non-Returnable and will not qualify for return or exchange.

📦 Condition for Return

Products must be returned in their original packaging, unused, and with all included accessories/manuals. Incomplete returns may be declined.

❌ Wrong Item Received

In case of a wrong item received, report within 24 hours with proof. We will arrange the correct product or offer a suitable resolution.

🚚 Return Shipping Costs

If a return request is approved, the customer is responsible for both the return and replacement shipping charges. These charges will be deducted from the refund amount.
Customers are expected to send the product via a reliable courier service to our designated return address in Karachi, which will be shared upon approval of the return.

💵 Refund Policy

If a refund is approved, it will be processed within 5–7 business days via original payment method or bank transfer depending on the case.

✅ We thoroughly inspect and test every item before dispatch to ensure top quality. Our goal is to keep returns minimal and provide a 100% satisfactory shopping experience to all our customers.